1 Year 12,000 Mile Parts & Labor Warranty
ASE Master Certified Technicians
Your Neighborhood Full Service Repair Facility
All Major & Minor Repairs
Appointments Preferred, but Walk-Ins are Always Welcomed!
August 21, 2022
One might say the most challenging part of being an automotive service technician at Tuffy Pelham is diagnosing a problem before it can be fixed.
Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.
Let us at Tuffy Pelham introduce you to something we'll call 'Customer Detective Work' – helping your technician find clues to what's wrong.
We start with the detective basics: What, Where and When. Play along with me; You come in to Tuffy Pelham and your car is making a funny sound...
Do you see where we're going? You're gathering additional information to help your technician at Tuffy Pelham know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.
You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."
If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.
Ask us for details.
Tuffy Pelham
3422 Pelham Parkway
Pelham, Alabama 35124
205-624-2190
https://www.tuffypelham.com/
March 2, 2025
If your vehicle creaks and squeaks when you drive down the road, it may mean that some of the metal parts are rubbing against each other and need to be lubricated. Those could be parts of the suspension, steering system and the drivetrain. Years ago, most vehicles had to have their chassis (wha... More
February 23, 2025
Your vehicle has lots of doors including that one usually near the back on the vehicle's side. That's the fuel door, something you use every time you gas up. These endure hundreds of open-and-close cycles, usually without any problems. But when they act up, it can be a major inconvenience for ... More
February 16, 2025
Can you think of anyone who enjoys aging? Wrinkles where you don't want them, gray hair, eyes that won't focus any more, no stamina. Believe it or not, your tires age, too, and they don't get better the older they get. And here's the important thing to know, even if they can still pass a tread... More
